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== Forgot Your Nickname Password? ==
== Forgot Your Nickname Password? ==


If you've forgotten your nickname password, don't worry! You can reset it easily by following these steps:
If you've forgotten your nickname password, don’t worry! You can reset it by following these steps.


=== Steps to Reset Your Password ===
=== 🔹 Steps to Reset Your Password ===
# Open your IRC client and enter the following command to request a password reset:
<pre>/msg NickServ SENDPASS '''your_nickname'''</pre>
# NickServ will send a password reset email to the email address associated with your account.
# Open the email and follow the instructions to reset your password.
# Once you've reset your password, you can log in with the new password.


=== Important Notes ===
'''1️⃣ Request a Password Reset''' 
* If you don't receive the reset email within a few minutes, make sure to check your spam or junk folder.
Type the following command to receive a reset email: 
* If the email is in the spam folder, mark it as "Not Spam" so future messages arrive in your inbox.
<pre>/msg NickServ SENDPASS YourNickname</pre>


=== Need Help? ===
'''2️⃣ Check Your Email''' 
If you encounter any issues, feel free to reach out to our support team:
HybridIRC will send you an email with a reset code. 
* Join the [#Help channel](https://kiwiirc.hybridirc.com/#help) on IRC.
🔹 If you don’t see it in your inbox, check your spam/junk folder.
* Visit our [Help page](https://hybridirc.com/help/forgot-password) for more information.


We're here to help you get back on track!
'''3️⃣ Reset Your Password''' 
Use the reset code from the email to set a new password: 
<pre>/msg NickServ SETPASS YourNickname reset_code new_password</pre>
 
'''4️⃣ Regain Access to Your Nickname''' 
Log in using your new password: 
<pre>/msg NickServ REGAIN YourNickname new_password</pre>
 
=== 🔹 Important Notes ===
* '''Ensure your registered email is active and correct.'''
* '''The reset code is time-sensitive (expires in 24 hours).'''
* '''If you don’t receive the email, check your spam/junk folder.'''
 
<div style="background: #f2f2f2; color: #333; padding: 20px; border-radius: 10px; box-shadow: 0 4px 8px rgba(0, 0, 0, 0.1); margin-top: 20px; font-family: 'Roboto', sans-serif;">
  <h3 style="color: #c0392b;">🔐 Account Recovery</h3>
  <p>If you're unable to reset your password, we can assist with account recovery. Please email <b>[mailto:support@hybridirc.com support@hybridirc.com]</b> with the following details:</p>
  <ul style="list-style: none; padding: 0; color: #2c3e50;">
    <li style="margin-bottom: 5px;">✔️ Your account name</li>
    <li style="margin-bottom: 5px;">✔️ Any other nicknames you’ve used or grouped</li>
    <li style="margin-bottom: 5px;">✔️ Any email addresses that may have been used for registration</li>
    <li style="margin-bottom: 5px;">✔️ The IP address used for registration or last login</li>
    <li style="margin-bottom: 5px;">✔️ Any other details that could help us verify your account</li>
  </ul>
  <p style="margin-top: 15px; font-weight: bold; color: #c0392b;">⏳ Please allow up to 72 hours for our team to review your request and respond.</p>
</div>
 
<div style="background: #f2f2f2; color: #333; padding: 20px; border-radius: 10px; box-shadow: 0 4px 8px rgba(0, 0, 0, 0.1); margin-top: 20px; font-family: 'Roboto', sans-serif;">
  <h3 style="color: #2980b9;">💬 Need Help?</h3>
  <p>If you have questions or need further assistance:</p>
  <ul style="list-style: none; padding: 0;">
    <li style="margin-bottom: 10px;">📌 Join <b>[https://kiwiirc.hybridirc.com/#help #Help]</b> on IRC</li>
    <li style="margin-bottom: 10px;">📌 Visit <b>[https://hybridirc.com/help/faq/ Frequently Asked Questions]</b></li>
    <li style="margin-bottom: 10px;">📌 Contact <b>[mailto:support@hybridirc.com support@hybridirc.com]</b> for direct help</li>
  </ul>
</div>

Latest revision as of 21:18, 20 March 2025

Forgot Your Nickname Password?

If you've forgotten your nickname password, don’t worry! You can reset it by following these steps.

🔹 Steps to Reset Your Password

1️⃣ Request a Password Reset Type the following command to receive a reset email: 

/msg NickServ SENDPASS YourNickname

2️⃣ Check Your Email HybridIRC will send you an email with a reset code. 🔹 If you don’t see it in your inbox, check your spam/junk folder.

3️⃣ Reset Your Password Use the reset code from the email to set a new password: 

/msg NickServ SETPASS YourNickname reset_code new_password

4️⃣ Regain Access to Your Nickname Log in using your new password: 

/msg NickServ REGAIN YourNickname new_password

🔹 Important Notes

  • Ensure your registered email is active and correct.
  • The reset code is time-sensitive (expires in 24 hours).
  • If you don’t receive the email, check your spam/junk folder.

🔐 Account Recovery

If you're unable to reset your password, we can assist with account recovery. Please email support@hybridirc.com with the following details:

  • ✔️ Your account name
  • ✔️ Any other nicknames you’ve used or grouped
  • ✔️ Any email addresses that may have been used for registration
  • ✔️ The IP address used for registration or last login
  • ✔️ Any other details that could help us verify your account

⏳ Please allow up to 72 hours for our team to review your request and respond.

💬 Need Help?

If you have questions or need further assistance:

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